SHIPPING & POLICIES

CHRISTMAS SHIPPING TIMES

Last year saw some of the largest shipping delays in history. We are working around the clock to make sure your orders get out in a timely manner and make it to your door step for Christmas!
In order to get packages before Christmas, please follow these shipping guidelines:
Canada- Order before December 13th, 2021
United States- Order before December 9th, 2021
International- Order before December 3rd, 2021
*Please note, these are estimated shipping times given to us by the shipping carriers. 
For Local Customers in Toronto/GTA, we offer Same Day/Next Day delivery with Dlvvr. We also offer a Local Pickup option that can be chosen at checkout. Please note, Local Pickups are Monday-Friday 10:00am-5:00pm at 1185 Bloor St. West. We are closed weekends.

 

SHIPPING

We ship worldwide from Toronto, Canada using a Third Party Shipping Courier called Wizmo. 

We pack and ship orders Monday to Friday. Usually orders are packed within 1-3 business days but orders can take longer during Holidays and Sales. Once your order has been packed and shipped, you will receive a shipping confirmation email. Most shipping confirmation emails will include tracking info. 
Once your order has been inducted into the postal system, estimated delivery is: 
USA: 2-5 Business Days* 
Canada: 3-15 Business Days* 
International: 5-30 Business Days*    
*These are estimated (business days) based on individual postal service standards and are not guaranteed shipping times. 

POLICIES

Indestructible is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
Click HERE  to file a claim with Route
*Claims for packages marked as "delivered" must be filed after 2 days and before 10 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last status update.
If Route+ Package Protection is not selected at checkout, Indestructible is not responsible for damaged, lost, or stolen packages.
ADDITIONAL SHIPPING INFO
Any customs or import duties are charged once the parcel reaches its destination country.

These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.