FAQs

GENERAL

Emails are answered between Monday-Friday 9:00am-5:00pm EST. If you have a question about your order, please email us at shop@indestructiblemfg.com

Before emailing, please check to see if your questions has been answered in the rest of the FAQ.

Our T-Shirts are heavy weight, 100% Cotton T-Shirts Screen Printed in Canada. They are rugged and textured.

Size charts are provided on the product pages.

Tees

Machine Wash Cold with Like Colours. Tumble Dry Low or Hang Dry. Our Tees are 100% Cotton and may shrink in the Wash

Hoodies & Sweat Pants

Machine Wash Cold with Like Colours. Tumble Dry Low or Hang Dry

Button Ups

Machine Wash Cold. Hang Dry

Unfortunately, we do not currently wholesale Indestructible.

All our discount codes are single use and cannot be stacked. Only one code can be used at checkout.

RETURNS & EXCHANGES

Refunds and Exchanges can be submitted within 14 days of the delivery date.  We offer FREE exchanges and $10 Flat Rate Returns. All items must be unwashed, unworn, without stains or issues in order to be issued a refund. Please note that all original shipping costs are non-refundable. To initiate a return or exchange click here

Unfortunately at this time we cannot offer Refunds or Exchanges for International Customers.

If you have an issue with your order, please send photos, provide your order # and what the issue is to shop@indestructiblemfg.com and we will get back to you as soon as possible.

Unfortunately all our sale items are FINAL SALE. We do not issue returns on these items. 

SHIPPING

We ship worldwide from Toronto, Canada

We do! If you live in the United States or Canada and order $50USD or more, you will automatically receive free shipping during checkout.

We ship most orders over the border via a courier service called Wizmo. American orders are delivered through USPS. Canadian through Canada Post, Fleet Optics, Metroland and Purolator. International through Asendia via your local post and FedEx.

We pack and ship order 5 times a week. Usually orders are packed within 1-3 days but orders can take longer during Holidays and Sales. Once your order has been packed and shipped, you will receive a shipping confirmation email. Most shipping confirmation emails will include tracking info.

Yes, tracking will be sent to you when your order has been packed.

We pack orders within 1-3 business days. Once your order has been inducted into the postal system, estimated delivery is:

USA: 2-5 Business Days*

Canada: 3-21 Business Days*

International: 7-30 Business Days*

*These are estimated (business days) based on individual postal service standards and are not guaranteed shipping times.

Sometimes the postal service marks packages as delivered when they have not been.  Before contacting the post office, double check around your house, with your neighbours or other places near your mailbox. If you still haven’t received your order within a day, please contact your local post office for more information.

Please note, we take no responsibility for any orders that are lost in transit, stolen, or damaged. Once your package leaves our HQ it is up to you to keep an eye on the tracking info sent via email and be there to receive it. We take no responsibility and have no control over any duties, customs costs or processing delays, transfers to local carriers in your country, strikes etc. Purchased Route Protection at checkout?

Indestructible is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.

Click HERE to file a claim with Route

*Claims for packages marked as "delivered" must be filed after 2 days and before 10 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last status update.

Indestructible is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.

Click HERE to file a claim with Route

*Claims for packages marked as "delivered" must be filed after 2 days and before 10 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last status update.

If your package does not successfully deliver it will be sent back to Indestructible via Wizmo (our shipping carrier). This is typically due to insufficient address information.

If the package needs to cross the border again, receiving it can take 2-3 weeks. Your tracking information will state "Returned to Original Sender”. This can happen if an address is missing information or invalid and the carrier was unable to deliver the package. Once the returned package is back in our hands and restocked, you will be refunded minus the original shipping cost and a $5 customs fee. We do not reship the initial order, please place a new order with the corrected address.

Please note that any orders placed outside of Canada and the U.S.A. may be subject to your country’s duties and/or customs fees. These taxes are not charged by Indestructible and we have not control over them or can we predict what they may be. We are not responsible for paying duty fees.

If you decide to refuse your package due to duties/customs fees we are not responsible for its return. We will only issue refunds in cases where orders arrive back to Indestructible HQ. All shipping costs are non-refundable.

LOCAL PICKUPS

Yup! We offer Local Pickup in Toronto, Canada Monday-Friday from 10:00am-5:00pm. You will receive an email when your order has been fulfilled on how to pickup. If you cannot pick up your order within that time frame, do not choose Local Pickup.

*Please note, orders not picked up within 30 days are considered abandoned and you will be charged a 100% restocking fee. No refunds or exchanges! If you have an outstanding "Local Pickup" order, please email shop@indestructiblemfg.com 

Unfortunately we do not offer in-store shopping. All orders can be placed online using the local pickup option. Please do not come to pickup your order until you’ve received your pickup confirmation email.

You can find Indestructible at1185 Bloor Street West in Toronto, Ontario Canada. We share a space with Corner Pocket Tattoo, so please respect the artists when you enter the shop. Please do not come to pickup your order until you’ve received your pickup confirmation email.