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FAQ

Where is Indestructible MFG based? 
Toronto, Canada

What is the return policy? 
-Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

-Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

-Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@indestructiblemfg.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How can I get in touch with you?
You can email us at shop@indestructiblemfg.com

How long will it take to receive my order? 
Please allow 2-3 weeks for all orders to be delivered. We try to ship Canadian orders everyday. US and International orders are shipped once a week - normally on a Monday. Indestructible MFG is a two man operation - We try our best to get orders out as soon as we can! 
 

Can I get a tracking number for my order?
Depends on the shipping method you've selected. Most of our orders will include tracking services. We ship with Canada Post, USPS First Class/Priority, UPS and Asendia Priority International. You will receive an order confirmation and once your order has been processed you will be emailed the tracking info.  

I just got my order and something is wrong, What can I do? 
In the rare occasion something is wrong with your order please email us so we can make it right!

I want to sell your product at my store! Do you do wholesale? 
We have recently started a wholesale program and would love to talk about selling to your store! Please contact us here - We are always looking to expand our stocklists.

What stores carry Indestructible MFG products?
Check our Stocklists page for info!

Do you offer local pickup?
Yes! At checkout select 'LOCAL PICK UP' then contact us once you've place your order. We will send you directions to the Indestructible MFG HQ. We take part in pop ups often so keep an eye out on the blog page for upcoming events!

 

 

 

 

 

 

INDESTRUCTIBLE MFG

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